Accessibility statement

1. The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, which is the standard incorporated by EN 301 549 and referenced by the European Accessibility Act (Directive (EU) 2019/882) for e-commerce services.

The Accessibility Act has applied to e-commerce services since 28 June 2025. Microenterprises providing services — fewer than 10 people and under €2 million turnover — are outside its scope, and we may currently fall within that exemption. We are writing this statement and working to the standard anyway: the exemption is a question of our headcount, not of whether people can use the site.

We are established in the United States, where there is no equivalent statutory standard for a private website: the Americans with Disabilities Act has been read to reach commercial websites without saying what conformance means, and Section 508 binds federal agencies rather than us. WCAG 2.1 AA is the benchmark courts and regulators actually reach for, so working to it is what we do on both sides of the Atlantic — one standard, not a better site for one set of users than another.

2. What works today

• A "skip to main content" link is the first thing a keyboard user reaches on every page.
• All animation respects the operating system's "reduce motion" setting. Scroll-driven scenes fall back to static content, and the site remains readable with JavaScript disabled.
• Every form field has a real, associated label, and errors are announced.
• Pages use proper heading structure and landmark regions.
• The interface works at 200% zoom and reflows on small screens.
• Interactive controls are reachable and operable by keyboard, with visible focus.

3. Known gaps

We would rather name these than imply the site is perfect. We are working on:

• A full colour-contrast audit of the marketing pages, which use a fixed light palette with several decorative gradients.
• Screen-reader testing of the scroll-pinned sections on the home page and the "how it works" page.
• The Stripe checkout and the Crisp support chat are third-party interfaces. We have chosen vendors who publish accessibility conformance reports, but we do not control their markup.
• Content written by creators — product descriptions, community names — is outside our control, though we ensure it is presented accessibly.

4. Tell us about a barrier

If you cannot do something on Joinly because of an accessibility barrier, please tell us at support@getjoinly.com. Describe what you were trying to do and what got in the way, and tell us how you prefer to be contacted.

We aim to reply within five working days. If something can be fixed quickly we will fix it; if it needs longer we will tell you what we are doing and when. In the meantime we will find another way to get you what you needed — including doing it for you.

If you are not satisfied with our response, you can complain to the consumer protection authority; the details are on our Imprint page.