Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) govern your access to and use of Joinly (the “Service”). By creating an account or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

Joinly lets you sell access to private communities on supported platforms such as Telegram, Discord, WhatsApp, and Slack. We provide tools to create paid products, accept payments, and automatically manage member access based on payment status.

We may add, change, or remove features over time. We will try to give reasonable notice of material changes that significantly reduce core functionality.

3. Accounts and eligibility

You must provide accurate information when creating an account and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

You must be at least the age of majority in your jurisdiction and legally able to enter into these Terms.

4. Payments and payouts

Payments are processed by Stripe through Stripe Connect. By accepting payments, you also agree to the applicable Stripe Connected Account Agreement. Payouts are settled to your own connected Stripe account on Stripe’s schedule; Joinly does not hold your funds.

You are responsible for determining, collecting, and remitting any taxes associated with your sales, and for honoring any refund or chargeback obligations to your customers.

5. Fees

Use of the Service is subject to the plan fees and per-transaction commission described on our pricing page. Stripe charges its own processing fees, billed separately by Stripe. Fees may change with reasonable notice; continued use after a change constitutes acceptance.

6. Your content and communities

You retain ownership of the content and communities you offer through the Service. You are solely responsible for what you sell, the communities you operate, and your interactions with your members, including any promises you make to them.

7. Acceptable use

You agree not to use the Service to:

• Sell or distribute illegal goods, services, or content, or facilitate fraud.
• Infringe the intellectual property or privacy rights of others.
• Distribute malware or attempt to disrupt or gain unauthorized access to the Service.
• Violate the terms of any connected platform, including Telegram, Discord, WhatsApp, Slack, or Stripe.

8. Third-party platforms

The Service integrates with third-party platforms such as Telegram, Discord, WhatsApp, Slack, and Stripe. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, behavior, or policy changes.

9. WhatsApp automation notice

Unlike Telegram, Discord, and Slack, WhatsApp offers no official API for managing group membership. Joinly automates WhatsApp access through a self-hosted integration built on WhatsApp Web. This mechanism is not provided, endorsed, or supported by WhatsApp or Meta, and automating an account this way may conflict with WhatsApp’s terms of service. WhatsApp may restrict or permanently ban numbers it detects as automated.

Before connecting a WhatsApp account you must explicitly confirm that you understand and accept this risk; we record the time of that confirmation. We recommend connecting a dedicated number rather than a personal one. You connect a WhatsApp account at your own risk: Joinly is not liable for restrictions or bans WhatsApp applies to a connected number, and we may suspend or discontinue WhatsApp support if the integration becomes unavailable or unreliable.

10. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or use the Service in a way that could harm other users or the platforms we rely on.

11. Disclaimers and limitation of liability

The Service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. We do not guarantee any particular level of sales, uptime, or results.

To the maximum extent permitted by law, Joinly will not be liable for indirect, incidental, or consequential damages, or for lost profits or revenue arising from your use of the Service.

12. Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the revised Terms.