FAQ

Frequently asked questions

Everything you need to know about running a paid community with Joinly. Can't find an answer? Get in touch.

Getting started

Payments & payouts

Platforms

Plans & billing

Security & data

Still have questions?

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Frequently asked questions

Getting started

What is Joinly?

Do I need any technical skills?

How long does setup take?

Can I try it before charging members?

Payments & payouts

How do I receive my money?

What payment methods can my members use?

Can I sell subscriptions and one-time products?

What about refunds?

Platforms

Which platforms are supported?

How are members added and removed?

Does the bot read our messages?

Can I connect more than one group?

Plans & billing

How much does Joinly cost?

Is there a free plan?

Can I change or cancel my plan?

Security & data

Is payment information safe?

What data do you collect?

Who can I contact about privacy?

Still have questions?