Privacy Policy

1. Overview

This Privacy Policy explains what information Joinly collects, how we use it, who we share it with, and the choices you have. It applies to our website and the Joinly service.

2. Information we collect

We collect the information needed to provide and improve the Service:

• Account information, such as your name, email address, and login credentials.
• Creator profile details you choose to add, such as your public name, bio, and page slug.
• Product and subscription data, including the products you create and the status of your members’ subscriptions.
• Limited platform identifiers needed to manage access, such as a Telegram group ID, a Discord server and role IDs, a WhatsApp group ID, or a Slack workspace and channel IDs.
• If you connect WhatsApp, the credentials of the linked WhatsApp Web session used to keep your account connected, the group participant identifiers used to add and remove members, and the time you accepted the WhatsApp automation notice. Session data lives on infrastructure we control in the EU and is removed when you disconnect WhatsApp.
• Usage and device data, such as log information and basic analytics about how the Service is used.

3. Payment information

Payments are processed by Stripe. Card details are collected and stored by Stripe, not by Joinly. We never receive or store full card numbers. We receive limited information such as a subscriber’s email and the status of a payment or subscription in order to manage access.

4. How we use information

We use the information we collect to:

• Operate the Service, including creating products and managing member access.
• Process payments and payouts through Stripe and keep your subscriber records accurate.
• Communicate with you about your account, security, and important updates.
• Maintain, secure, and improve the Service and prevent abuse.

5. How we share information

We do not sell your personal information. We share data only as needed to run the Service:

• With Stripe, to process payments and payouts.
• With Telegram, Discord, WhatsApp, and Slack, to add or remove members from your communities.
• With service providers who help us operate our infrastructure, under appropriate confidentiality obligations.
• When required by law, or to protect the rights, safety, and security of our users and the Service.

6. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

7. Data retention

We retain personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account, after which we will remove or anonymize your data where we are not required to retain it.

8. Your rights and choices

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage much of your data directly in the app, or contact us to exercise these rights.

9. Security

We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to it.

10. International transfers

Your information may be processed in countries other than where you live, including by the third-party platforms we rely on. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice.