Right of withdrawal

1. Who this page is for

We are established in the United States and sell worldwide, and the cooling-off right described on this page is a European one. It applies to you if you are a consumer in the EU or EEA, because we direct our service at your country — not because of where we are.

If you are buying from the United States or elsewhere, there is no equivalent statutory cooling-off right for an online subscription, and this page does not create one. What you do have is on the Terms page and applies to everyone: cancel at any time from the billing portal with effect from the end of the paid period, no minimum term, no cancellation fee — and if what you bought does not work, is not as described, or was never provided, tell us and we will fix it or refund you.

2. The 14-day right

If you are a consumer — a natural person acting outside your trade, business or profession — you may withdraw from a distance contract within 14 days without giving any reason. This right comes from Directive 2011/83/EU as implemented in the country you live in, and it applies to this purchase because we direct our service at your country.

For a service or digital content, the period runs from the day the contract was concluded — for a Joinly subscription, the day your payment succeeded.

3. When the right does not apply to a subscription

Access to a community is digital content that we supply immediately. Under Article 16(m) of Directive 2011/83/EU, as implemented in the country you live in, the withdrawal right does not survive immediate supply where, before performance began, you:

• expressly requested that performance begin immediately, and
• acknowledged that by doing so you would lose your right of withdrawal once access was provided.

4. Keeping your withdrawal right

Our checkout asks you to confirm both of these as two separate statements, and we keep a record of your confirmation. If you did not confirm both — or if access was in fact never provided to you — the 14-day right stands in full.

If you would rather keep your withdrawal right: do not tick those two boxes. Contact us at support@getjoinly.com instead and we will arrange the purchase so that access begins after the 14 days have passed.

5. What is not affected

Losing the withdrawal right does not mean losing your other rights. You can still cancel an ongoing subscription at any time with effect from the end of the paid period, and your statutory warranty rights are untouched: if what you bought does not work, is not as described, or is not provided at all, tell us and we will fix it or refund you.

6. How to withdraw

Send us an unequivocal statement that you are withdrawing — an email is enough, and you may use the model form below but do not have to. Sending it before the deadline expires is sufficient; it does not have to reach us by then.

Send it to support@getjoinly.com. We will confirm receipt without delay.

7. What happens then

We refund every payment we received from you, using the same means of payment you used, within 14 days of being informed of your withdrawal. You will not be charged anything for the refund itself.

If you asked us to begin performance during the withdrawal period and then withdraw, you owe us a proportionate amount for what was actually provided up to the moment you told us — calculated against the total price of the subscription period.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. This is the model form set out in Annex I(B) to Directive 2011/83/EU.

To Joinly
Email: support@getjoinly.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of
sale of the following goods (*) / for the provision of the following service (*):

  ..............................................................................

Ordered on (*) / received on (*):  ...........................................

Name of consumer(s):               ...........................................

Address of consumer(s):            ...........................................

Email address used for the order:  ...........................................

Signature of consumer(s)
(only if this form is notified on paper):

  ..............................................................................

Date:  ........................................................................

(*) Delete as appropriate.

9. If we disagree

If we reject a withdrawal or refund request and you think we are wrong, you can take it to the alternative dispute resolution scheme competent in the country you live in, complain to your national consumer protection authority, or go to court there — the details are on the Imprint page.